Ordering Information

Fast Shipping

Order by 3PM Eastern Time Monday – Friday for Same Day Shipping from Cleveland, Ohio 44146.

**Peak Holiday Season Delays**

Due to the overwhelming demand for deliveries across the United States, as well as modified practices by our shipping partners to keep their workforce and customers safe, there may be delays in order delivery.  Please use the provided tracking information to check online for the most up to date information on your shipment. We appreciate your patience and understanding.

Tracking

Once an order has shipped, you will receive tracking information via a confirmation email. You can track your order by clicking on the tracking number.

Defective Products

If you believe to have received a defective product, the Greenes Fence team is happy to help by sending you replacements. We require that the product was purchased within the past year and that there is proof of purchase. You can request replacements by going to our Contact Greenes page and emailing customer service by using the subject line “Defective Products.”

Returns

If you have purchased an item and no longer wish to keep it, please email us by going to our Contact Greenes page and use the subject line “Returns.”

Billing Terms and Conditions

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.